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Domain FAQs

General
 
Intenational gTLDs
 
Asian ccTLDs
 
Commercial ccTLDs
.CC .TV .CD  .CM
.ME      
 
Europe & America ccTLDs
.EU .US .DE .LI
.IT .LA  .MX .UK
.CO      
 
Australasia ccTLDs
.AU .NZ    
 
Popular 2nd level .com
 
 
 
Domain Deletion

1) If I have registered a domain name through WebNIC wrongly, what should I do?
Partners may perform a domain deletion via the Partner Central.  Partners are encourage to read through the terms and conditions before perform a domain deletion.
 
 
2) Can I delete a domain name and get the refund?

Please find the details from below table:-
Category Top Level Domain Can the domain be deleted? Refund if delete within 3/1 day(s) grace period

Generic

.com/.net /.org/.info/.name/.biz
IDN.com/IDN.net/IDN.org/IDN.biz

Yes

No

.br.com/.cn.com/.gb.net/.uk.com/.uk.net/
.uy.com/.hu.com/.no.com/.ru.com/.sa.com/
.se.com/.se.net/.za.com/.jpn.com/.eu.com/
.gb.com/.us.com/.qc.com/.de.com/.ae.org/
.kr.com/.ar.com
No -
.biz/IDN.biz Yes No

Special

.tv/IDN.tv

Yes

Yes

.asia/.travel/.mobi/.tel Yes

No

Asian

.cc/.cn/.tw/.sg/.kr

Yes

Yes

IDN.cc/IDN.cn/IDN.tw Yes Yes
.hk/IDN.hk/.my/.in/.vn/.pk Yes No
.jp/.th/.ph No -

Western

.us

Yes

Yes

.me Yes Yes if within 1 day grace period
.eu/.nz/.co Yes No
.au/.de/.li/.uk/.it/.la No -
Africa .cd/.cm Yes No
Latin .mx Yes No

*IDN = Internationalized Domain Name
 
 
3) I have deleted a domain name through the partner central however why there is no full refund?
Please be informed that ICANN has implemented the gTLDs [.com/.net/.org/.info/.biz/.name/.mobi/.asia/.travel] Add Grace Period (AGP) policy which does not allow the refund of deleted domain during the AGP.  Full detail can be view at http://www.icanne.org/en/tlds/agp-policy-17dec08-en.htm.With effective from 1st April 2009, all gTLDs domains which deleted during the AGP will not be refunded.
 
 
4) I have deleted a .my domain name through partner central but why the domain is exist after I did a Whois query?
Partners are required to perform the deletion for a .my domain name via registry’s panel http://www.domainregistry.my/delete.php in order the domain will be deleted from registry. Domain deletion can be performed by login as admin contact login information.
 
 
5) Where can I delete the domain name?
  1. Login to Partner Central at http://www.webnic.cc;
  2. Under Domain Manager section;
  3. Click on Delete Domain.
 
 
 
 
 
   
Premier Partner Program FAQs
  Browse through our Premier Partner Program frequently asked questions.
Learn more
 
 
 
 
By Phone:
Customer Support
603 8996 6799
 
Customer Support
For .SG domain name issues only
65 9134 6568
 
By Email:
Sales
sales@webnic.cc
 
Payment/billing
billing@webnic.cc
 
Technical Support
technical@webnic.cc
 
Customer Services, Comments and Suggestions
support@webnic.cc
 

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