When the domain is added to the ShieldMX package, the domain will be subject to a consistency check. The domain is entitled to use the ShieldMX service only if the domain has passed the consistency check.
Domain fail to pass the consistency check will be removed from the package, therefore, please ensure that the domain is in REGISTERED status, and the Mail server IP has been added to the record immediately after the domain is added to the package.
Subscription fee will be charged upon subscription of the package, while the renewal fee will be automatically deducted from your reseller account when the domain has exceeded 90% of the threshold of the total clean email entitled, or has reached one year term, whichever comes first.
When the package is renewed, another year will be added on top of the renewal date. If the domain did not consume the number of clean emails entitled within one year, the remaining number of clean emails will be cancelled.
In order to pass the consistency check, the domain must be in REGISTERED status. When the domain has been added to the ShieldMX package, immediately the mail server IP for the domain must also be added to the package.
For the domain fail to pass the consistency check, the domain will be removed from the ShieldMX package, and will not be able to use the service.
* Please note that once the domain is added to the service, the domain is unable to be removed or changed to other domain
In order for the ShieldMX services to take effect on the domain, the domain must also be pointed to our dedicatedMX record as below:
The MX record will take effect within 24-48 hours (depends on ISP refresh time) after it is configured.
Kindly note that package subscription does not automatically activate the ShieldMX service – the domain must be pointed to our dedicatedMX record, and the mail server IP need to be register to the system for the service to be active.
Best Practice – All bad type emails (e.g.: bulk, spam, porn, virus, dangerous) will be rejected, only clean emails will be accepted.
Tag & Deliver – Email subject will be tagged according to its type (spam, advertisement, etc) and will be sent to recipient, but virus, dangerous, porn and bulk type email will be rejected.
Accept Bulk – Bulk email will be accepted as well, email subject will be tagged, virus and dangerous email will be rejected
You may configure the above settings via the below steps:
When the package is renewed, another year will be added to the package. If the domain did not consume all the clean emails entitled, the remaining clean emails will be cancelled.
Please ensure your reseller account has sufficient credit when the package is being renewed. In the event that your reseller account has insufficient credit during renewal, the ShieldMX service will be unsubscribed automatically.
ShieldMX service unsubscription must be performed before the number of clean emails reached 90% threshold or 15 days before the service package ends. If the domain has reached or exceeded the threshold stated above at the point the service is unsubscribe, the package will be extended for another year and the service will be terminated on the next expiry date.
Upon unsubscribe of the service, the subscription fee for that contract year is not entitle for refund. The service will stop within one working day after the service is unsubscribe.
Upon unsubscription of the service, you are advise to remove our dedicated MX record accordingly.