ร่วมงานกับเรา - WebNIC ร่วมงานกับเรา

Position Title: IT SUPPORT ENGINEER

Office location: Technology Park Malaysia, Bukit Jalil, KL

Company Overview
Being a vibrant and dynamic company, as always, Qinetics has now grown to become a renowned industry player in the Domain Name Services and Enterprise Solutions with a workforce of more than 90 employees since we established in year 2000.

Our Enterprise Solutions comprises of managed IT services and consultancy, customized system development as well as enterprise information portal. These applications serve to provide management and automation solutions to enterprise customers. Driven by competent and motivated team, Qinetics is dedicated to provide cost effective and innovative solutions to grow our customers’ businesses.

Job Summary:

Provide First & Second Level technical support to end users.
Administration support and maintain Desktop, Networks and TCP/IP related equipment.
Monthly reporting and meeting with IT HOD
Asset management and Cybersecurity related matters
Contract Position (1 year) – may be renewable based on performance.

Job Description:

To continue the chatbot development which is coded in NodeJS, ExpressJS, MongoDB and Socket.IO.
Chatbot project is split into three scopes; livechat, auto response and API hook.
To work on the auto response part which includes intent matching, synonyms handling and multi tenancy.
To complete the task within the time given.

Job responsibilities:

Support & troubleshoot WINDOWS 7/8, 10, printing backups and other standard pre-defined USB, Serial devices.
Handle Windows desktop System supports & troubleshooting (including basic administration, security, networking, backup, monitoring, and virus scan activities) with acceptable knowledge of TCP/IP protocol, Web Services (IIS), DNS & DHCP, Firewall and Network protocols.
Good communication and customer service skills and the ability and desire to work in a collaborative team environment.
Willing to travel. (Light)
To work under ITIL and ISO 9001 practices
Must be alert for any emergency request (24/7)
Reporting to Service Delivery Manager/IT Manager/Technical Lead

Candidate requirements:

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
Required skill(s): Windows 7, 8, 10 and Microsoft Outlook.
Preferred other skill(s): TCP/IP, DNS, POP/SMTP, Exchange Server 2007, 2010, 2013, Active Directory.
Required language(s): Bahasa Malaysia, English.
At least 2 years of working experience in the related field is required for this position.
Must be willing to work in KL City.
Applicants should be Malaysian citizens or hold relevant residence status.
Certifications in ITIL Foundation and CompTIA A+ will be an added advantage.
Certifications in MCP, MCTS, MCITP, CCNA will be added advantage.

Why Join Us?

Dynamic & flexible culture
Young & Fun working environment
Family Oriented environment
Attractive remuneration package

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